> ## Documentation Index
> Fetch the complete documentation index at: https://docs.openwhispr.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds

> How to ask for a refund, what we can usually do, and how long it takes to arrive.

Email [support@openwhispr.com](mailto:support@openwhispr.com) from the address
on your account and tell us you'd like a refund. You don't need a reason,
though if something went wrong we'd like to hear it — that's usually how we find
out about the problem.

A person reads every one of these. We're a small team and we'd rather give you
your money back than have you feel stuck with something you're not using.

## What to expect

* **Monthly plans** — we can normally refund your most recent payment straight
  away.
* **Annual plans** — we look at these individually, and we'll come back to you
  rather than leaving you waiting. Tell us roughly when you stopped using it and
  we'll work something out.
* **Refunds go back to the card you paid with.** Stripe handles the transfer;
  banks typically take 5–10 working days to show it, which is outside our
  control.

Asking for a refund doesn't automatically cancel your subscription, and
cancelling doesn't automatically refund you — they're two separate things. If
you want both, say so in the same email and we'll do both.

## Before you ask

If the reason is that something isn't working, it's worth one message first.
Plenty of refund requests we get turn out to be a microphone permission, a
hotkey conflict, or a limit nobody told you about — all of which we can fix in a
reply. If we can't, we'll refund you and that's the end of it.

## FAQ

<AccordionGroup>
  <Accordion title="How long does the refund take to arrive?">
    We process it when we reply to you. After that it's your bank's timeline —
    usually 5–10 working days for the money to appear on your statement.
  </Accordion>

  <Accordion title="I was charged after I cancelled.">
    Tell us and we'll refund it. That shouldn't happen, and if it did we want to
    know why.
  </Accordion>

  <Accordion title="I don't recognise a charge from OpenWhispr.">
    Email us before contacting your bank and we'll find it — charges appear
    under the name on your receipt, which isn't always the one you expect. If
    it's genuinely not you, we'll refund it and shut the subscription down.
  </Accordion>

  <Accordion title="Can I get a partial refund for unused time?">
    Ask. If you've just been billed for a period you haven't used, that's
    normally straightforward.
  </Accordion>
</AccordionGroup>

<Snippet file="still-need-help.mdx" />

## Related

* [Cancelling your subscription](/help/account/cancel-your-subscription)
* [Invoices and receipts](/help/account/invoices-and-receipts)
* [Getting help](/help/getting-help)