> ## Documentation Index
> Fetch the complete documentation index at: https://docs.openwhispr.com/llms.txt
> Use this file to discover all available pages before exploring further.

# I paid but still see the Free plan

> Your payment went through and the app hasn't caught up — what to check, and when to just email us.

You subscribed, the card was charged, and OpenWhispr is still showing the Free
plan or still enforcing the free weekly limit.

Nearly always this is one of four things, and the first two are the common ones.

<Note>
  **You will not be charged twice for sorting this out, and you won't lose the
  subscription you paid for.** If none of the checks below fixes it, email us —
  we can look at the account directly and it takes minutes.
</Note>

## Check these in order

<Steps>
  <Step title="Give it a moment, then restart the app">
    Payment confirmation reaches the app a few seconds after checkout, and
    sometimes the window you were looking at doesn't refresh. Quit OpenWhispr
    fully and reopen it. If you wrote to us within a couple of minutes of
    paying, this is very likely all that happened.
  </Step>

  <Step title="Check which account you're signed into">
    The subscription attaches to the account you paid with. If you have more
    than one address, it's easy to pay with one and be signed into the other.

    **Settings** → **Account** under **Account** shows the email you're signed
    in as. Compare it with the address on your payment receipt.
  </Step>

  <Step title="Look at Plans & Billing">
    **Settings** → **Plans & Billing** under **Account**. If it shows the paid
    plan here but the limit still bites, that's different from it showing Free —
    tell us which one you're seeing, because they point in opposite directions.
  </Step>

  <Step title="Sign out and back in">
    This re-fetches your plan from scratch. It's the step that resolves a stale
    session.
  </Step>
</Steps>

## If your plan comes from a workspace

You can have paid access without any subscription of your own — a workspace can
carry the plan and pay for your seat.

If your access comes that way, your personal billing shows as Free and that's
correct, not a fault. What matters is that you hold a seat in the workspace —
check **Settings** → **Workspace** under **Account**, and ask whoever set it up
whether your seat is active.

## When to just email us

Write to [support@openwhispr.com](mailto:support@openwhispr.com) if:

* You restarted, you're signed into the right account, and it still shows Free.
* You were **charged more than once** for the same plan.
* The plan appeared and then went back to Free on its own.

Include the email address on the payment and roughly when you paid. We can check
the payment and the account against each other and fix it from our side — you
don't need to cancel and resubscribe, and please don't, because that makes it
harder to untangle.

<Warning>
  **If you were charged twice, tell us rather than cancelling.** A duplicate
  charge is refundable and we'll do it — see [Refunds](/help/account/refunds).
  Cancelling first can leave you without the plan you're paying for.
</Warning>

## FAQ

<AccordionGroup>
  <Accordion title="I paid a minute ago. Should I wait?">
    A minute or two, and a restart. Beyond that, write to us.
  </Accordion>

  <Accordion title="Does it matter which device I paid on?">
    No. The plan follows your account, not the machine. Sign in on any device
    and it applies.
  </Accordion>

  <Accordion title="I'm still being told I've hit a limit.">
    If Plans & Billing shows a paid plan and you're still limited, that's worth
    a debug log and an email — see
    [It says I hit a daily limit](/help/fix/daily-limit-message).
  </Accordion>

  <Accordion title="Will I be refunded for the time it showed Free?">
    Ask us. If you couldn't use what you'd paid for, we'll put it right.
  </Accordion>
</AccordionGroup>

<Snippet file="still-need-help.mdx" />

## Related

* [Managing your subscription](/help/account/manage-your-subscription)
* [A payment failed](/help/account/payment-failed)
* [Plans and limits](/help/plans-and-limits)