> ## Documentation Index
> Fetch the complete documentation index at: https://docs.openwhispr.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting help

> How to reach us, what to include so we can fix it fast, and where to report a bug.

Email **[support@openwhispr.com](mailto:support@openwhispr.com)**. A real person
reads every message, on every plan — including the free one.

## What to include

Most of the back-and-forth in a support thread is us asking for three things.
Send them up front and we can usually answer on the first reply:

<Steps>
  <Step title="Your operating system">
    macOS, Windows or Linux, and which version.
  </Step>

  <Step title="Your OpenWhispr version">
    Open **Settings**, choose **System**, and read the number shown under
    **Current version** in the **Updates** group.
  </Step>

  <Step title="What you were doing">
    The app you were dictating into, the file you uploaded, or the meeting you
    were recording — and what happened instead of what you expected.
  </Step>
</Steps>

If something failed silently, a screenshot of the error or the relevant part of
your logs helps. See [Common problems](/troubleshooting) for where logs live on
your platform.

## Where to go for what

| You want to                                                 | Go here                                                                                                  |
| ----------------------------------------------------------- | -------------------------------------------------------------------------------------------------------- |
| Ask a question, report a problem, or sort out billing       | [support@openwhispr.com](mailto:support@openwhispr.com)                                                  |
| Cancel, refund, or change your plan                         | [support@openwhispr.com](mailto:support@openwhispr.com) — see [Plans and limits](/help/plans-and-limits) |
| Ask other users, or watch what's being built                | [Discord](https://discord.gg/yZWC9WTtX7)                                                                 |
| File a reproducible bug or a feature request as a developer | [GitHub Issues](https://github.com/OpenWhispr/openwhispr/issues)                                         |
| Report a security vulnerability                             | [support@openwhispr.com](mailto:support@openwhispr.com), and please don't open a public issue            |

You never have to open a GitHub issue to get help. It's there because OpenWhispr
is open source and some people prefer it — email is the front door.

## What happens next

Support on your plan works like this:

| Plan       | Support                         |
| ---------- | ------------------------------- |
| Free       | Community — Discord, plus email |
| Pro        | Email                           |
| Business   | Priority                        |
| Enterprise | Dedicated                       |

We reply to everything that arrives at [support@openwhispr.com](mailto:support@openwhispr.com). Cancellations and
refunds inside our published policy are usually handled the same day.

## Privacy

Please don't paste passwords, API keys or payment card details into a support
email. If we need something sensitive to help you, we'll tell you a safe way to
send it.

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