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Email support@openwhispr.com from the address on your account and tell us you’d like a refund. You don’t need a reason, though if something went wrong we’d like to hear it — that’s usually how we find out about the problem. A person reads every one of these. We’re a small team and we’d rather give you your money back than have you feel stuck with something you’re not using.

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What to expect

  • Monthly plans — we can normally refund your most recent payment straight away.
  • Annual plans — we look at these individually, and we’ll come back to you rather than leaving you waiting. Tell us roughly when you stopped using it and we’ll work something out.
  • Refunds go back to the card you paid with. Stripe handles the transfer; banks typically take 5–10 working days to show it, which is outside our control.
Asking for a refund doesn’t automatically cancel your subscription, and cancelling doesn’t automatically refund you — they’re two separate things. If you want both, say so in the same email and we’ll do both.

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Before you ask

If the reason is that something isn’t working, it’s worth one message first. Plenty of refund requests we get turn out to be a microphone permission, a hotkey conflict, or a limit nobody told you about — all of which we can fix in a reply. If we can’t, we’ll refund you and that’s the end of it.

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FAQ

We process it when we reply to you. After that it’s your bank’s timeline — usually 5–10 working days for the money to appear on your statement.
Tell us and we’ll refund it. That shouldn’t happen, and if it did we want to know why.
Email us before contacting your bank and we’ll find it — charges appear under the name on your receipt, which isn’t always the one you expect. If it’s genuinely not you, we’ll refund it and shut the subscription down.
Ask. If you’ve just been billed for a period you haven’t used, that’s normally straightforward.