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Email support@openwhispr.com. A real person reads every message, on every plan — including the free one.

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What to include

Most of the back-and-forth in a support thread is us asking for three things. Send them up front and we can usually answer on the first reply:
1

Your operating system

macOS, Windows or Linux, and which version.
2

Your OpenWhispr version

Open Settings, choose System, and read the number shown under Current version in the Updates group.
3

What you were doing

The app you were dictating into, the file you uploaded, or the meeting you were recording — and what happened instead of what you expected.
If something failed silently, a screenshot of the error or the relevant part of your logs helps. See Common problems for where logs live on your platform.

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Where to go for what

You never have to open a GitHub issue to get help. It’s there because OpenWhispr is open source and some people prefer it — email is the front door.

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What happens next

Support on your plan works like this: We reply to everything that arrives at support@openwhispr.com. Cancellations and refunds inside our published policy are usually handled the same day.

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Privacy

Please don’t paste passwords, API keys or payment card details into a support email. If we need something sensitive to help you, we’ll tell you a safe way to send it.