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You subscribed, the card was charged, and OpenWhispr is still showing the Free plan or still enforcing the free weekly limit. Nearly always this is one of four things, and the first two are the common ones.
You will not be charged twice for sorting this out, and you won’t lose the subscription you paid for. If none of the checks below fixes it, email us — we can look at the account directly and it takes minutes.

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Check these in order

1

Give it a moment, then restart the app

Payment confirmation reaches the app a few seconds after checkout, and sometimes the window you were looking at doesn’t refresh. Quit OpenWhispr fully and reopen it. If you wrote to us within a couple of minutes of paying, this is very likely all that happened.
2

Check which account you're signed into

The subscription attaches to the account you paid with. If you have more than one address, it’s easy to pay with one and be signed into the other.Settings → Account under Account shows the email you’re signed in as. Compare it with the address on your payment receipt.
3

Look at Plans & Billing

Settings → Plans & Billing under Account. If it shows the paid plan here but the limit still bites, that’s different from it showing Free — tell us which one you’re seeing, because they point in opposite directions.
4

Sign out and back in

This re-fetches your plan from scratch. It’s the step that resolves a stale session.

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If your plan comes from a workspace

You can have paid access without any subscription of your own — a workspace can carry the plan and pay for your seat. If your access comes that way, your personal billing shows as Free and that’s correct, not a fault. What matters is that you hold a seat in the workspace — check Settings → Workspace under Account, and ask whoever set it up whether your seat is active.

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When to just email us

Write to support@openwhispr.com if:
  • You restarted, you’re signed into the right account, and it still shows Free.
  • You were charged more than once for the same plan.
  • The plan appeared and then went back to Free on its own.
Include the email address on the payment and roughly when you paid. We can check the payment and the account against each other and fix it from our side — you don’t need to cancel and resubscribe, and please don’t, because that makes it harder to untangle.
If you were charged twice, tell us rather than cancelling. A duplicate charge is refundable and we’ll do it — see Refunds. Cancelling first can leave you without the plan you’re paying for.

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FAQ

A minute or two, and a restart. Beyond that, write to us.
No. The plan follows your account, not the machine. Sign in on any device and it applies.
If Plans & Billing shows a paid plan and you’re still limited, that’s worth a debug log and an email — see It says I hit a daily limit.
Ask us. If you couldn’t use what you’d paid for, we’ll put it right.